If you really, really need a call from us, just submit a ticket and we'll schedule a call with the appropriate agent.
We are open Monday – Friday from 9am -5pm (Arizona time).
The fastest way to contact us is to submit a support ticket. Please provide as much detail as possible because this ticket is assigned to an agent that specializes in your specific issue.
We try to answer all tickets that come in before 4:00 Arizona time within the same day. The latest you can expect a first response is the next business day.
Yes. We have restricted phone support to out bound calls requested in tickets. The reason for this, is that it allows our phone time to be dedicated to helping people that really need it. We found this to be the most efficient use of our phone support.
We like a support ticket system because it creates a history of the issue. It allows us to share tickets with other agents and solve problems more effectivly. It also allows us to review each agents performance to learn and grow as a team.